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How asupantoto Handles Your Personal Data

Your account data — including your registered details and wallet transactions via DANA, OVO, or GoPay — is handled with clear boundaries. This page explains exactly what we collect, why we collect it, and how you can request changes or removal at any time.

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyCookie & Device ControlsYour Right to Access or Delete

Explore the Lobby Read FAQ

What We Collect and Why It Matters

asupantoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity and process withdrawals to your DANA, OVO, or GoPay wallet. This includes your registered name, contact details, device identifiers, and transaction records. We do not sell this data to third

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parties. Payment data tied to your DANA or OVO wallet is used solely to match your withdrawal request to your verified account — nothing else. We also collect session and device data automatically when you access the lobby from your phone or desktop; this helps us
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keep your account secure and detect unusual login activity. Players in Yogyakarta and other regions across Indonesia access the same account protections. Data retention follows the period required by applicable local law, and we delete or anonymise records once that period ends. Availability of certain features
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depends on local law and eligible regions. If you have questions about what we hold, our support team can walk you through a data access request.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HUBUNGI KAMI

How to Reach Us About Your Privacy

If you want to review, correct, or remove data tied to your account, our support team handles privacy requests directly. Reach us through any of the channels below and we will respond as quickly as we can — typically within one business day for account-related data queries.

Live Chat Open the chat widget from your account dashboard. Available around the clock for account and data queries, including wallet verification questions.

Email Support Send your data access or deletion request to our support address. Include your registered account name so we can locate your records quickly.

Account Settings Some data preferences — like cookie consent and device session history — can be managed directly inside your account settings without contacting support.

KEAMANAN AKUN

How We Protect and Manage Your Data

Account security at asupantoto runs on SSL encryption across every page, including the lobby, deposit flow, and withdrawal confirmation screens. We apply the same protection whether you are on mobile or desktop. Data access inside our systems is role-restricted — only the teams that need your information to process a withdrawal or resolve a support ticket can see it.

Encryption on Every Request

SSL encryption covers your login, account details, and every DANA, OVO, or GoPay transaction request. Your data moves securely between your device and our servers.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can adjust cookie preferences from your account settings at any time.

Data Retention Policy

We keep your account records for the period required under applicable local law. Once that period ends, records are deleted or anonymised — we do not hold data indefinitely.

Request Access or Deletion

You can ask us to show you the data we hold or request deletion of your account records. Contact support via live chat or email with your registered account details.

Your Privacy Questions Answered

These are the questions we hear most often about how your data is handled on asupantoto. If your question is not covered here, our support team is available around the clock.

We collect your registered name, contact details, and the wallet identifier you use for DANA, OVO, or GoPay withdrawals. Device and session data is also collected automatically to protect your account from unauthorised access.

We do not sell your data. We share only what is necessary with payment processors — such as DANA or OVO — to complete your withdrawal, and with service providers who help us operate the platform under strict data agreements.

We retain your records for the period required by applicable local law. After that period, data is deleted or anonymised. If you close your account, we will confirm the retention timeline that applies to your records.

Yes. Contact our support team via live chat or email with your registered account name. We will compile your data access request and respond within one business day where local law permits.

Send a deletion request through live chat or email. Include your registered account details so we can locate your records. Deletion is processed in line with applicable local law and any outstanding transaction obligations.

We use session cookies for login continuity and analytics cookies to understand how the lobby is used. You can review and adjust your cookie preferences inside your account settings without needing to contact support.

How asupantoto Handles Your Personal Data

How to Reach Us About Your Privacy

How We Protect and Manage Your Data

Encryption on Every Request

Cookie Controls

Data Retention Policy

Request Access or Deletion

Your Privacy Questions Answered

01 What personal data does asupantoto collect when I open an account?

02 Does asupantoto share my data with third parties?

03 How long do you keep my account data?

04 Can I request a copy of the data you hold about me?

05 How do I ask asupantoto to delete my account data?

06 What cookies does asupantoto use and can I turn them off?

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